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This corporate bank has improved its customer service and reduced its operations costs by automating its check verification process.

The Challenge

This bank had to manually verify all incoming check with ten thousands of paper based signature-coupons. That was a hectic and time-consuming task, which was prejudicial to both customer and staff satisfaction. Management hadn’t relevant indicators about the check signature verification process in order to adjust this process or take any improvement actions.

The Solution

Avanteam Process Suite was used to automate and manage the entire check signature verification process. All signatures-coupon have been digitized and stored in an electronic and secure database. Staff can search and display in seconds all authorized signatures associated with a specific account and verify directly the truthfulness of all incoming checks. If necessary an integrated workflow system routes automatically the information to a supervisor and gets its approval before proceeding with the check payment. Management has now relevant indicators and statistics about this process and its performance.

The Implementation

Avanteam Process Studio integrated capture system has been used to digitize and store all paper based documents and signatures. Authorized staff can from a web browser search and view any folder and check-coupons, take actions or if required, forward the folders other people.

By automating time-consuming tasks and giving employees and managers, relevant information about activities, Avanteam Process Studio helps them to be more focused on customers.

Key features

Benefits

Increased customer satisfaction
Save of time by reducing paper work and paper flow
Better data security

Key features

Electronic and secured check-coupon repository
Dynamic verification process workflow
100% web application